Shipping & Cross-Border Delivery Policy

Last updated: Sep 22, 2026

1. Scope and Official Store Position

This Shipping & Cross-Border Delivery Policy applies to physical products purchased directly from AI-UE.com and other official GME Holdings Limited (“GME”, “we”, “us” or “our”) storefronts that link to this policy.

Our official store is a direct cross-border sales channel. It is not intended to replace a local distributor, local importer, customs broker or domestic fulfilment provider in every market. Customers who prefer local delivery, local import handling, local-language after-sales support or locally managed compliance should purchase from an authorized local distributor or retailer where one is available.

2. No Free Shipping

Unless an offer expressly states otherwise in writing, GME does not provide free shipping to any destination. Product prices do not include shipping, import duties, customs charges, brokerage fees, local taxes, storage charges, remote-area surcharges or other destination-related charges.

All shipping charges must be paid by the customer in addition to the product price. An order will not be dispatched until all shipping amounts that are due for that shipment have been paid.

3. Fixed Shipping Rates and Order Conditions

For selected destinations and selected products, we may offer a fixed shipping rate based on a defined combination of product, quantity, packed weight, package dimensions and shipping method.

A fixed rate applies only to the stated order configuration. If the actual shipment differs because of additional items, combined orders, packaging requirements, remote-area surcharges, carrier reclassification, route restrictions or other material shipping factors, the fixed rate may no longer apply.

Where an additional shipping amount is required before dispatch, we may place the order on hold and contact you by email. We will not dispatch the shipment until the revised shipping amount has been accepted and paid. If you do not accept the revised amount before dispatch, we may cancel the affected physical order and refund amounts that are refundable under our Return & Refund Policy and applicable law.

4. Available Shipping Methods

Available shipping methods may vary by destination, product type, weight, carrier restrictions and current route availability. Where offered, customers may be able to choose between different delivery methods, such as air shipment, courier, economy service or sea/economy freight.

A method displayed at checkout is subject to carrier acceptance and route availability. We may use an alternative carrier within the same general service level where operationally necessary. If a material change to the shipping method or price is required before dispatch, we may contact you for confirmation.

5. Destinations Requiring Post-Order Review

Some countries or regions may require additional review because of import rules, product restrictions, age requirements, customs practice, batteries, liquids, product classification, carrier limitations or other destination-specific requirements.

For these destinations, an order confirmation or successful payment does not guarantee that we can dispatch the physical product. After purchase, we may contact you by email to request information, confirm the shipping route, obtain acknowledgements, request additional shipping payment or discuss another available delivery option.

If we determine before dispatch that there is no reasonably available shipping route we are willing or legally able to use, we may cancel the affected physical order and refund the product price and any shipping amount that has not been spent, subject to any non-waivable legal requirements.

6. Customer Responsibility for Import and Local Compliance

Before placing an order, the customer is responsible for checking whether the product may lawfully be imported, possessed, received and used at the delivery destination and whether any permit, licence, age requirement, declaration, customs procedure or local approval applies.

GME may provide product information or shipping assistance, but this does not constitute legal advice and does not guarantee that a product is permitted by the laws, customs rules or carrier policies of the destination.

The ability to place an order through our website, select a country at checkout or receive an order confirmation does not constitute a representation that import or delivery is lawful in that destination.

We reserve the right to refuse, hold or cancel a shipment where we reasonably believe that the shipment may breach applicable law, carrier rules, customs requirements or our own risk controls. Nothing in this policy removes any legal obligation that cannot lawfully be excluded.

7. Duties, Taxes, Customs and Other Destination Charges

Unless expressly stated otherwise at checkout, all import duties, customs charges, local taxes, brokerage fees, clearance charges, storage fees, inspection fees and similar destination charges are the responsibility of the customer.

If a carrier, customs authority or other party requires payment before delivery or release, the customer is responsible for making that payment directly where required. Refusal or failure to pay destination charges does not make the original outbound shipping charge refundable.

8. Customs Delay, Rejection, Seizure, Destruction or Return

Once a shipment has been dispatched, the outbound shipping charge is non-refundable to the maximum extent permitted by law.

If a shipment is delayed, detained, rejected, seized, confiscated, destroyed, abandoned or returned because of destination law, customs action, missing customer permits, unpaid duties or taxes, customer refusal, prohibited or restricted import status, incorrect or incomplete delivery information, failure to collect, or another circumstance outside GME’s reasonable control:

• the original outbound shipping charge will not be refunded;

• any return freight, redelivery charge, customs charge, duty, tax, brokerage fee, storage fee, disposal fee or handling cost may be deducted from any amount otherwise refundable or may be charged to the customer;

• if the product is physically returned to us and can legally be received by us, we may inspect it before deciding whether any product-price refund is available under our Return & Refund Policy;

• if the product is seized, destroyed, abandoned, permanently withheld or cannot be recovered or legally returned to us, the product price will generally not be refundable to the maximum extent permitted by law.

This section does not limit any remedy that must be provided because of GME’s material fulfilment error or any consumer right that cannot legally be excluded.

9. Incorrect Address, Refused Delivery and Unclaimed Shipments

Customers are responsible for providing a complete and accurate delivery name, address, postal code, telephone number and any other information required by the carrier or customs authority.

After dispatch, address changes are not guaranteed. If a shipment is returned, redirected or requires redelivery because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts or failure to collect the shipment, the customer is responsible for the resulting shipping and handling costs.

Any reshipment must be paid for before the order is sent again. Original shipping charges are not refundable unless required by law.

10. Delivery Times

Any shipping or delivery date is an estimate unless we expressly state in writing that a date is guaranteed. Customs inspection, carrier capacity, weather, public holidays, remote-area handling, regulatory review and other events can cause delays outside our control.

A customs or carrier delay does not by itself create a right to a shipping-fee refund, compensation or cancellation after dispatch, except where required by applicable law.

11. Lost or Damaged Shipments

If a shipment appears lost or arrives with external shipping damage, please contact AVIP@gme-holdings.com promptly with the order number, tracking information and any photos or evidence reasonably requested.

Where appropriate, we may assist with a carrier investigation or claim. Any remedy will depend on the circumstances, carrier outcome, our Return & Refund Policy and applicable mandatory consumer rights.

12. Pre-Sales and Shipping Reconfirmation

For pre-sale, limited-edition or future-delivery products, shipping prices may be fixed or estimated depending on the offer. Where the product page or checkout identifies shipping as estimated or subject to final packed weight or route confirmation, the final shipping amount may be reconfirmed before dispatch.

If an additional shipping payment is required under a disclosed pre-sale shipping condition, the order will remain on hold until that amount is paid or another arrangement is agreed.

13. Authorized Local Distributors

GME may appoint local distributors, retailers or fulfilment partners in certain territories. Their prices, shipping fees, stock, delivery arrangements, returns and local support policies may differ from the official GME store.

Where a local authorized seller is available, customers who do not wish to manage cross-border shipping, local import requirements or customs-related risks should consider purchasing through that local seller instead.

14. Changes to This Policy

We may update this policy as our shipping routes, carriers, products, territories or regulatory requirements change. The version published at the time of your order, together with any offer-specific shipping terms disclosed at checkout, will apply to that order unless applicable law requires otherwise.

15. Contact

For shipping questions relating to an existing order, contact AVIP@gme-holdings.com and include your order number.

GME Holdings Limited

AI-UE.com / ChatFirst™ / AVIP.live

Hillwood Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR

Email: AVIP@gme-holdings.com

Phone: +852 6196 9166